Customer Information

Call Before You Dig!

Northern Kentucky Water District

Mail Correspondence To:

P.O. Box 18640
Erlanger, Kentucky 41018-0640

Northern Kentucky Water District

After Hours Emergency Shut-off

(513) 244-9016

If you are a tenant in the Northern Kentucky Water District service area and you have experienced income reduction/loss or other economic hardship because of the COVID-19 pandemic, you may qualify for assistance through the Healthy at Home Eviction Relief Fund.

Northern Kentucky Water District

Water Hauler Locations

Aqua Drive

100 Aqua Drive
By the water tower

Flagg Springs

Ivor Road off of AA Highway
In the parking lot of California Market Place

Piner

Intersection of 17 and 14
Behind corner market

Ryland Heights

Decoursey Pike (177)
Next to the Ryland Fire Station

Taylor Mill

608 Grand Road
At the treatment plant next to
St. Anthony’s Church

Subdistricts

A subdistrict water main extension is partially paid for by Grant Money, Surcharges, and the District's Capital Fund. The surcharge makes up the remaining cost difference between the total construction cost and the grant/District funds received. This is a monthly charge that a customer will receive with their monthly water bill. The monthly surcharge is reviewed at the beginning of each year and may be adjusted depending on how many new customers connected to the subdistrict water main extension in the previous year. How many years the surcharge will be in place depends on each individual subdistrict.

Hydrant Flushing Information

(Dates subject to change)
Fire hydrants are tested to ensure fire departments have access to adequate supplies of water and that the mains are being cleaned to provide clean water.

Flushing is done between the hours of 8:00 AM and 4:00 PM.

Frequently Asked Questions About Your Water Service

Open Records Policy and Request Form

Pursuant to KRS 61.870 to 61.884, the public records of the Northern Kentucky Water District are open for inspection by any person on written application to the District's Records Manager, who is the official custodian of the public records. Accordingly, all non-exempt information collected by the Water District may be subject to public disclosure under the Kentucky Open Records Act, KRS 61.870, et seq.

Also, personally identifiable information may be shared with other government agencies, pursuant in part to KRS 61.878 (5). Kentucky laws provide for the exchange of records or sharing of information between government agencies when the exchange serves a legitimate government need or is reasonably necessary for the performance of a legitimate government function. For example, the Water District shares customer information with Sanitation District No. 1. This information is used in part to bill customers for sanitation services.

Download a copy of the Open Records Policy or Open Records Request form.