Customer Information
Mail Correspondence To:
P.O. Box 18640
Erlanger, Kentucky 41018-0640
For Directions to Our Treatment Plants, Please Call:
Fort Thomas Treatment Plant: (859) 441-0482
Memorial Parkway Treatment Plant: (859) 441-0763
Taylor Mill Treatment Plant: (859) 655-6561
In-person:
Mail Payments To:
P.O. Box 449
Burlington, Kentucky 41005
Contact Information
Main Phone Number (859) 578-9898
Billing Questions/Service Turned On or Off
Bill Payments (Visa/MasterCard/Discover)
Customer Service Fax Number (859) 578-3668
Forms: Turn On/Off, Turn-On Release,
Pre-Authorize Payment, and all other
customer service-related documents
General Fax Number (859) 578-3668
Administrative Fax Number (859) 442-0665
Drinking Water Quality Reports (859) 441-0482
After Hours Emergency Shut-Off (513) 244-9016
Public Service Commission Hotline (800) 772-4636
U.S. EPA Safe Drinking Water Hotline (800) 426-4791
Email Us
If this is an urgent matter or you are contacting NKWD
to report a leak, please call (859) 578-9898 or complete a Report a Water Main Break form.
Please include a contact phone number in your email message.
Customer Service
Customer account inquiries (e.g., new service, change of service, turn-offs, payment, etc.)
General Information
Issues not related to a water service account
Service Line Inventory
Questions about the service line inventory or lead service lines
Water Hauler Locations
Aqua Drive
100 Aqua Drive
By the water tower
Flagg Springs
Ivor Road off of AA Highway
In the parking lot of California Market Place
Piner
Intersection of 17 and 14
Behind corner market
Ryland Heights
Decoursey Pike (177)
Next to the Ryland Fire Station
Taylor Mill
608 Grand Road
At the treatment plant next to
St. Anthony’s Church
Subdistricts
A subdistrict water main extension is partially paid for by Grant Money, Surcharges, and the District's Capital Fund. The surcharge makes up the remaining cost difference between the total construction cost and the grant/District funds received. This is a monthly charge that a customer will receive with their monthly water bill. The monthly surcharge is reviewed at the beginning of each year and may be adjusted depending on how many new customers connected to the subdistrict water main extension in the previous year. How many years the surcharge will be in place depends on each individual subdistrict.
Hydrant Flushing Information
(Dates subject to change)
Fire hydrants are tested to ensure fire departments have access to adequate supplies of water and that the mains are being cleaned to provide clean water.
Flushing is done between the hours of 8:00 AM and 4:00 PM.
Frequently Asked Questions About Your Water Service
Open Records Policy and Request Form
Pursuant to KRS 61.870 to 61.884, the public records of the Northern Kentucky Water District are open for inspection by any person on written application to the District's Records Manager, who is the official custodian of the public records. Accordingly, all non-exempt information collected by the Water District may be subject to public disclosure under the Kentucky Open Records Act, KRS 61.870, et seq.
Also, personally identifiable information may be shared with other government agencies, pursuant in part to KRS 61.878 (5). Kentucky laws provide for the exchange of records or sharing of information between government agencies when the exchange serves a legitimate government need or is reasonably necessary for the performance of a legitimate government function. For example, the Water District shares customer information with Sanitation District No. 1. This information is used in part to bill customers for sanitation services.
Download a copy of the Open Records Policy or Open Records Request form.
Rates and Regulations
