LOBBY CLOSED
Due to recommendations by the CDC, and in compliance with social distancing, as of Friday, March 13th
the lobby will be closed until further notice.
The Drive-Thru will be open during normal business hours.
Questions about
Drive-Thru hours?
In the interim, if you have questions about your water service or billing, please call (859) 578-9898
or contact us at:
Customer Service - info@nkywater.org
General Inquiries (not related to water service) - generalinfo@nkywater.org
For more options, please visit the “Contact Us” page.
Now is the Time to Protect Your Home from
Water Damage
NKWD Cold Weather Tips Preventative Measures Before Temperatures Freeze Can Keep Pipes Strong
For the most up-to-date information on disconnections during the pandemic
Click Here
Edge Named NKWD General Counsel and Manager of Legal, Compliance, and
Regulatory Affairs
Fort Thomas Treatment Plant North Reservoir: Fish Removal Project
Above and Beyond August 2020:
Employee Assistance to Unresponsive Motorist
Makes a Difference
Important Information about Re-opening Buildings after Closure due to the
COVID-19 Pandemic
Buildings closed to help stop the spread of COVID-19 are advised to flush the water in the building's pipes prior to re-opening. When a building is closed for an extended period of time, the water in the building’s pipes become stagnant. Stagnant water in the pipes may lead to health concerns including the growth of bacteria such as Legionella. Legionella is a bacterium that causes Legionnaire’s Disease. Legionnaire’s Disease is a serious type of pneumonia (lung infection). Building owners are strongly urged to take the time to flush the water pipes in the building before re-opening to help prevent more health issues. To flush your water system, flush both hot and cold water through all points of use (e.g., showers, sink faucets). The purpose of the flushing is to replace the stagnant water with fresh water. For more information on this topic and to learn the proper flushing technique, please go to the
CDC’s website
CDC offers additional resources, including the Toolkit: Developing a Water Management Program to Reduce Legionella Growth and Spread in Buildings.
AWWA: Flushing Guidance and Checklist for Buildings
PSC: COVID-19 Information
Positive Things Happening for Behind the Scenes "Heroes" at Pee Wee's Place in NKY Click Here
*Notice*
It has come to our attention that people have been impersonating Water District
Personnel.
Click Here for more information
KDOW Press Release: Statewide Testing of PFAS Indicates No PFAS Health Concerns in Kentucky's Public Drinking Water
Click Here
For more general information
Additional information is available on AWWA’s PFAS Resource page
Attention Owners and/or Occupants of Single Family Residences:
Did you pay sales tax on
your water bills between
August 2006 and December 2012?
If so, Click Here to learn more about a refund to which
you
may be entitled.
Lead in Drinking Water FAQs Click Here
General Information on
Drinking Water & Lead Click Here
2020 Board Meeting Schedule Click Here
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