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YOUR DRINKING WATER

During this challenging time, NKWD and its employees continue to provide critical, life-sustaining water service to our customers and community. Just like medical personnel, first responders and other critical careers, NKWD staff are on the front lines of public safety, providing clean and safe water 24 hours a day, 7 days a week.  Out of sight, out of mind, they are unsung heroes.

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Our mission is to provide our customers a safe, clean and sufficient water supply through a reliable system that meets all State and Federal standards, while delivering great value at a reasonable cost.

  • Serving approximately 300,000 people in Campbell and Kenton counties and portions of Boone, Grant and Pendleton counties
  • Over 306 Square Miles of Total Service Area
  • 1,305 Miles of Main
  • Three (3) Water Treatment Plants with a Capacity of 64 Million Gallons Per Day (MGD)
  • Thirteen (13) Distribution Pump Stations
  • Nineteen (19) Water Storage Tanks

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Headlines

Fort Thomas Treatment Plant North Reservoir: Fish Removal Project

Above and Beyond August 2020:
Employee Assistance to Unresponsive Motorist
Makes a Difference

Important Information about Re-opening Buildings after Closure due to the COVID-19 Pandemic
Buildings closed to help stop the spread of COVID-19 are advised to flush the water in the building's pipes prior to re-opening.  When a building is closed for an extended period of time, the water in the building’s pipes become stagnant.  Stagnant water in the pipes may lead to health concerns including the growth of bacteria such as Legionella.  Legionella is a bacterium that causes Legionnaire’s Disease.  Legionnaire’s Disease is a serious type of pneumonia (lung infection). Building owners are strongly urged to take the time to flush the water pipes in the building before re-opening to help prevent more health issues.  To flush your water system, flush both hot and cold water through all points of use (e.g., showers, sink faucets). The purpose of the flushing is to replace the stagnant water with fresh water.  For more information on this topic and to learn the proper flushing technique, please go to the
CDC’s website

CDC offers additional resources, including the Toolkit: Developing a Water Management Program to Reduce Legionella Growth and Spread in Buildings.

AWWA: Flushing Guidance and Checklist for Buildings

Why Businesses Should Flush Water Pipes Before Allowing Employees To Return

COVID-19 News
NKWD Provides Critical Services during COVID-19 Pandemic

PSC: COVID-19 Information

LOBBY CLOSED
Due to recommendations by the CDC, and in compliance with social distancing, as of Friday, March 13th
the lobby will be closed until further notice. 

The Drive-Thru will be open during normal business hours.

Questions about
Drive-Thru hours?

In the interim, if you have questions about your water service or billing, please call (859) 578-9898 or contact us at:
Customer Service - info@nkywater.org 
General Inquiries (not related to water service) - generalinfo@nkywater.org
For more options, please visit the “Contact Us” page.

Northern Kentucky Water District Celebrates National Drinking Water Week May 3 -9, 2020 Click Here

Positive Things Happening for Behind the Scenes "Heroes" at Pee Wee's Place in NKY Click Here

*Notice*
It has come to our attention that people have been impersonating Water District Personnel.
Click Here for more information

KDOW Press Release: Statewide Testing of PFAS Indicates No PFAS Health Concerns in Kentucky's Public Drinking Water
Click Here
For more general information
Additional information is available on AWWA’s PFAS Resource page

Attention Owners and/or Occupants of Single Family Residences:

Did you pay sales tax on
your water bills between
August 2006 and December 2012?  

 If so,
Click Here to learn more about a refund to which
you may be entitled.

Lead in Drinking Water FAQs Click Here

General Information on
Drinking Water & Lead
Click Here

2020 Board Meeting Schedule Click Here

The Importance of Drinking Water: Aging Infrastructure

NKWD Rate Adjustment 2018

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